Frequently Asked Questions

To get more information about Lus’Han,using our platform smoothly and efficiently,please check the following FAQs.If you have other questions,feel free to contact us.

At Lus'Han, we offer daily Chinese;Business Chinese;HSK exam; courses for kids and teenagers.Each courses are divided into 3 levels-Beginner,Intermediate and Advanced.
All of our course tutors can teach both Simplified and Traditional Chinese characters! You can choose the one you prefer to learn.
There are many factors need to be considered:the time you devote,the current level of your Chinese,the motivation and passion on it,personal factor.We will give you a consultation when start.
Now we only offer courses on Mandarin Chinese.
To be able to enjoy all of the features available of our website, you will need to sign up for a member account. Registration is easy and only takes a moment to complete. To sign up, click the "Register" link at the top of any page. You can then provide your user name, email address, password and phone number to complete the registration process. After that, you could get a free trial class.
Once you have signed up for an account, you can log in by pressing the "Log In" button at the top of any page.
If you want to update your personal information, click profile after login your account.
To reset your password please clicking this link:?Forgot Your Password? You will get a new temporary password after you enter your email address.You can change this by going to Personal Information and clicking "Change Password."
Login to your Lus’Han account and enter the ‘Home' section. Click on ‘Get now' to begin booking your free trial class. Please check to make sure your time zone is set to your local time. Then, please select the date and time most convenient for you to take the class.The FREE trial is a 30 minutes class book in advance. You will be able to cancel the class at any time before the class is due to begin.
Log in to your account and enter the "Home" section. Click the "Task" link at the bottom. Then you can see all the tasks you could do. Each task that you complete gives you corresponding quantity of free trial lessons as a reward.
After choosing your preferred courses,you can buy it directly online.Then it will show in your Lus’Han account
We accept Visa, MasterCard for online payment,you can also use MoneyGram,bank transfer or western union.
If a problem occurs during class, please contact our customer service team immediately via Skype: service.Lus’Han@Lus’Han.com
Lus’Han provides various customized programs to meet different learning needs,including Daily Chinese,Business Chinese,HSK exam etc.If you would like to know our products and pricing options,you can check the details on our website or contact us directly. One of our course consultants will help you go through.
Login to your Lus’Han.com account and go to the 'My class package' section. Then, click on the' Buy Now 'button or you can click on the 'Buy Now' button on the course introductions section. When you enter the purchase page make your selection based on the number of hours required to purchase a course.
Login to your Lus’Han account and go to the ‘My class package' section. Then, click on the ‘Buy Now 'button or you can click on the ‘Buy Now' button on the course introductions section. When you enter the purchase page make your selection based on the number of hours required to purchase a course.
You will be able to cancel the class at any time before the scheduled start time. If you need to reschedule, please notify your instructor at least 24 hours in advance.To cancel a class please go to the ‘My course' section and click cancel.
If the class is interrupted by technique difficulties, such as a power outage and objective circumstances, the student and the teacher can get in touch to discuss how to make up the rest of the class. If both sides cannot solve, they can contact with customer service to appeal.
You may apply for an unconditional refund for the remaining unused hours by contacting our customer service via Skype: service.Lus’Han@Lus’Han.com
For our online courses please ensure you prepare a computer or laptop with an internet connection and a good headset with a microphone, and then test your headset. We recommend Skype as the online video platform - it's a free download. You'll be able to see and talk to your teacher online through the camera and microphone.
A vast majority of computers and Internet browsers can support Lus’Han's online classrooms. If you are unclear about whether or not your system would work, please click this link to?Test Your Software. Please have Java Script and Flash installed and updated so you can view all of our slides and videos. To maximize connection quality, please close any BT or P2P programs, and make sure you aren't downloading large files at the same time as your session. For the best quality, we recommend using an Ethernet cable as opposed to a wireless Internet connection.
Yes!As long as you have internet access and Skype on your phone or tablet,you can learn the courses anywhere&anytime.
It is not compulsory to have a webcam as we respect our students’ privacy. Nevertheless,our courses is online audiovisual,that allows our course tutors to evaluate your pronunciation accuracy and have better interactive.So to get the best results,we recommend you can use the webcam and headphones equipped with a microphone.You can use your device if it has an embedded microphone.
After each class has ended, you are able to provide a class evaluation and feedback. Your teacher will also provide you with feedback and suggestions.
At Lus'Han, we offer daily Chinese;Business Chinese;HSK exam; courses for kids and teenagers.Each courses are divided into 3 levels-Beginner,Intermediate and Advanced.
All of our course tutors can teach both Simplified and Traditional Chinese characters! You can choose the one you prefer to learn.
There are many factors need to be considered:the time you devote,the current level of your Chinese,the motivation and passion on it,personal factor.We will give you a consultation when start.
Now we only offer courses on Mandarin Chinese.
To be able to enjoy all of the features available of our website, you will need to sign up for a member account. Registration is easy and only takes a moment to complete. To sign up, click the "Register" link at the top of any page. You can then provide your user name, email address, password and phone number to complete the registration process. After that, you could get a free trial class.
Once you have signed up for an account, you can log in by pressing the "Log In" button at the top of any page.
If you want to update your personal information, click profile after login your account.
To reset your password please clicking this link:?Forgot Your Password? You will get a new temporary password after you enter your email address.You can change this by going to Personal Information and clicking "Change Password."
Login to your Lus’Han account and enter the ‘Home' section. Click on ‘Get now' to begin booking your free trial class. Please check to make sure your time zone is set to your local time. Then, please select the date and time most convenient for you to take the class.The FREE trial is a 30 minutes class book in advance. You will be able to cancel the class at any time before the class is due to begin.
Log in to your account and enter the "Home" section. Click the "Task" link at the bottom. Then you can see all the tasks you could do. Each task that you complete gives you corresponding quantity of free trial lessons as a reward.
After choosing your preferred courses,you can buy it directly online.Then it will show in your Lus’Han account
We accept Visa, MasterCard for online payment,you can also use MoneyGram,bank transfer or western union.
If a problem occurs during class, please contact our customer service team immediately via Skype: service.Lus’Han@Lus’Han.com
Lus’Han provides various customized programs to meet different learning needs,including Daily Chinese,Business Chinese,HSK exam etc.If you would like to know our products and pricing options,you can check the details on our website or contact us directly. One of our course consultants will help you go through.
Login to your Lus’Han.com account and go to the 'My class package' section. Then, click on the' Buy Now 'button or you can click on the 'Buy Now' button on the course introductions section. When you enter the purchase page make your selection based on the number of hours required to purchase a course.
Login to your Lus’Han account and go to the ‘My class package' section. Then, click on the ‘Buy Now 'button or you can click on the ‘Buy Now' button on the course introductions section. When you enter the purchase page make your selection based on the number of hours required to purchase a course.
You will be able to cancel the class at any time before the scheduled start time. If you need to reschedule, please notify your instructor at least 24 hours in advance.To cancel a class please go to the ‘My course' section and click cancel.
If the class is interrupted by technique difficulties, such as a power outage and objective circumstances, the student and the teacher can get in touch to discuss how to make up the rest of the class. If both sides cannot solve, they can contact with customer service to appeal.
You may apply for an unconditional refund for the remaining unused hours by contacting our customer service via Skype: service.Lus’Han@Lus’Han.com
For our online courses please ensure you prepare a computer or laptop with an internet connection and a good headset with a microphone, and then test your headset. We recommend Skype as the online video platform - it's a free download. You'll be able to see and talk to your teacher online through the camera and microphone.
A vast majority of computers and Internet browsers can support Lus’Han's online classrooms. If you are unclear about whether or not your system would work, please click this link to?Test Your Software. Please have Java Script and Flash installed and updated so you can view all of our slides and videos. To maximize connection quality, please close any BT or P2P programs, and make sure you aren't downloading large files at the same time as your session. For the best quality, we recommend using an Ethernet cable as opposed to a wireless Internet connection.
Yes!As long as you have internet access and Skype on your phone or tablet,you can learn the courses anywhere&anytime.
It is not compulsory to have a webcam as we respect our students’ privacy. Nevertheless,our courses is online audiovisual,that allows our course tutors to evaluate your pronunciation accuracy and have better interactive.So to get the best results,we recommend you can use the webcam and headphones equipped with a microphone.You can use your device if it has an embedded microphone.
After each class has ended, you are able to provide a class evaluation and feedback. Your teacher will also provide you with feedback and suggestions.

Native Chinese, mainland China:
Beijing , Shanghai & Qingdao !